Thornbury Heating & Cooling ("we," "us," or "our"): when you share your details with a local home comfort company, you deserve to know exactly where they go. This document answers that question for our website visitors: what information we request, how it supports our services, and the practices that guard it along the way.
Details You Provide
The quote request form on this site asks for the details we need to help you: your name, phone number, email address, the property or service address, and a short description of the work you have in mind. You supply this information voluntarily, and we only receive what you choose to type in.
Putting Your Details to Work
We keep the uses narrow and practical. Information from your request supports communication about that request: replies to your questions, quotes for the work, appointment reminders, and coordination of service visits. Your details are never used to build advertising profiles, and we make no exception to this rule.
Keeping Your Information Secure
Safeguards are applied at every stage. We maintain appropriate technical and organizational measures around the information we hold, limit access to the small circle of people involved in your service, and dispose of records responsibly once they are no longer required. Selling personal information plays no part in what we do.
Cookies and Site Functionality
Cookies are small text files placed on your device when you visit. On this website they serve humble purposes: keeping the site operational, smoothing your navigation, and supporting the measurement of site usage. Should you prefer to refuse them, most browsers offer controls for clearing or declining cookies, with the trade-off that certain conveniences may disappear.
Measuring Website Usage
Site improvement starts with listening, and analytics is how a website listens. We rely on privacy-friendly tools that report overall patterns, such as traffic levels and popular content, without building profiles of individual people. You are a visitor to us, not a data point to be tracked across the internet.
Access, Correction, and Deletion
Access, correction, and deletion are rights you can exercise without fuss. A note to the address below is all it takes for us to show you the personal information on file, amend anything that needs amending, or close out your record. You can also ask us to stop contacting you at any point.
Contact Us
Privacy matters deserve a direct answer, not a runaround, so we keep this part simple. Send your questions, access requests, or feedback about how your information is handled to the address that follows, and we will take it from there:
Thornbury Heating & Cooling
Email: contact@thornburyheatingcooling.ca
Thornbury, ON